Service Level Agreements

There are four (4) tiers of service levels, to cater to an individual’s specific goals. All Service Levels have emergency assistance available for any and all requests. Calls that can be handled between the hours of 8am-5pm Monday – Friday are to be considered Non-Emergency calls, all other calls are to be considered Emergency calls. ​

*These hours do not rollover month to month and are based off of dollar amount of one (1) hour of non‐emergency maintenance done by in‐house maintenance/mechanical workers.